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Mumzee Baby Products Exchange Policy
At Mumzee Baby Products, we are committed to ensuring your complete satisfaction with every purchase. If you find yourself unsatisfied with a product, we offer an exchange policy to accommodate your needs. Please review the following guidelines:
1. Eligibility for Exchange:
– Toys & Baby Gear: Products such as strollers, car seats, and high chairs are eligible for exchange within 7 days from the delivery date.
– Non-Returnable Items: Certain products, including but not limited to diapers, baby wipes, feeding bottles, and personal care items, are not eligible for exchange due to hygiene and safety reasons.
2. Conditions for Exchange:
– Products must be returned in their original packaging, unused, and with all tags intact.
– A valid proof of purchase is required for all exchange requests.
– Items that are damaged, altered, or not in their original condition may not be eligible for exchange.
3. Exchange Process:
– Initiating an Exchange: To request an exchange, please contact our customer service team within the eligible period. Provide your order details and reason for the exchange.
– Pickup and Delivery: Once your exchange request is approved, we will arrange for the pickup of the original item and deliver the replacement product. Please note that exchange requests are subject to product availability.
4. Exceptions:
– Customized or personalized items are not eligible for exchange.
– Gift cards and promotional items cannot be exchanged.
5. Additional Information:
– If the replacement product differs in price from the original item, the difference will be adjusted accordingly.
– In cases where an exchange is not feasible, we may offer a refund or store credit at our discretion.
For any further assistance or clarification regarding our exchange policy, please reach out to our customer support team. We are here to ensure your shopping experience with Mumzee Baby Products is delightful and satisfying.
*Note: This exchange policy is subject to change at the discretion of Mumzee Baby Products. Please refer to our website or contact customer service for the most current information.*
5. Additional Information:
If the replacement product differs in price from the original item, the difference will be adjusted accordingly.
– In cases where an exchange is not feasible, we may offer a refund or store credit at our discretion.
For any further assistance or clarification regarding our exchange policy, please reach out to our customer support team. We are here to ensure your shopping experience with Mumzee Baby Products is delightful and satisfying.